Online review websites, like Yelp, TripAdvisor and UrbanSpoon, allow consumers to share the experiences they've had with local businesses and they also allow business owners share information with their customers. It's 'word of mouth' taken to the next level and people are already using it to post reviews and suggestions about your business whether you're ready or not.

On Thursday October 14 from 6 - 8 PM at the Maine Grind, 192 Main Street, Ellsworth, ME Downeast Learning will present a workshop will cover what review sites people are using and how you can;

• How to use these sites to build your reputation online and increase sales
• Encourage reviews from your customers
• 'Claim' your listings and get updated when people post reviews about your business
• Track how many people view your business page 
• When & how to respond to a review, privately & publicly
• Add photos, a detailed business description, up-to-date information, special offers and upcoming events 
• Recommend other businesses